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January 23, 2012

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Hi Ginny, I'm sorry about your flooring issue! Typically a problem like this is related to moisture, but I couldn't say for sure. It could also be related to cleaning. For example, with our products we do not recommend wet mopping as this could cause something like what you are seeing. You could try using a dehumidifier to lower the humidity levels of your home. This may help the boards return to normal. I hope this helps a little!

Ginny


We purchased swiftlock flooring by Shaw from Lowes, the very top layer is lifting on many pieces in the high traffic area lowes seems to think it is a moisture issue, although moisture tests were performed before installation and they were acceptable. . We had a contractors come out to replace the bad pieces, he told us that it appeared to him to be the product and we most likely would have the same problem. So now we have gone back to Lowes to try to get our $$ back, it has Ben a total nightmare. We had a company check for any leaks in the slab, none were found. It is just the top layer at the short ends on several planks where we mainly walk , the laminate is throughout our home, there are not any problems in other area of the house. Any advice would be appreciated.

Lowe's ruined my house.

Ginny and Travis, If you have a vapor barrior installed over a wooden subfloor or a crawl space make sure that the manufacturer's specifications for that floor call for a moisture barrier. I had the same thing happen to me and had to hire an engineer to find out where the moisture was coming from within the floor. I also had mold for a year before discovering the problem. Check with your state licensing board to see if the installer was licensed at the time of the installation as well. Document every conversation and take plenty of picures and video, trust me, you will need them.

Hi Alfred, I'm sorry your friend is having a problem. Gapping is almost always related to moisture and/or installation issues. Most gaps occur with season changes, when the temperature and humidity in your home change. Gaps that are considered normal should close up when the weather warms up. Here's some more info for you both: http://blog.lumberliquidators.com/lumber-liquidators/2013/06/flooring-gaps-.html

Thanks for your inquiry! - Lumber Liquidators

ALFRED OBERWANOWICZ

MY FRIEND HAS A LAMINATE FLOORING AND WAS INSTALL THIS SUMMER AND THE FLOORING WAS IN HIS HOME FOR A WEEK BEFORE INSTALL. NOW THIS WINTER IT IS GAPING IN SOME AREAS. WHAT CAUSED IT AND
HOW DOES HE CORRECT IT

Hi Melanie, thanks for your inquiry! Please contact our Tech & Install team at 800-366-4204 for assistance.

I'm sorry you're having problems, Ellen! Do the gaps come & go with seasonal changes, or are they constant? If they come & go and are less than 2-1/4" wide or less, they're considered normal because of the floor's natural changes. If not, try checking our post about gaps & what the cause could be: http://blog.lumberliquidators.com/lumber-liquidators/2013/06/flooring-gaps-.html

- Lumber Liquidators

Travis

We purchased and installed through Lowes. The installers didn't do well in a lot of ways, but now the floor is curling in several areas. We have a crawl space but have never had an issue with moisture. Linoleum there before never had moisture issues.

Ellen Sealey

I purchased my laminate flooring from Lumber Liquidators in, Maryland, in May, 2011 and have had problems with gapping from the very beginning. After I called, the installers came out once and "stomped" them back in place but the problem persists. I am so tired of "stomping" them myself because it really does no good. I am so upset and disappointed and do not know what to do about this problem.

Melanie

How much space is required between the flooring and the baseboard trim?

Hi Rebecca, please contact our Tech & Install team at 800-366-4204 for a detailed answer to your question. Thanks for writing in!

Hey Bob, our Tech & Install team should be able to help! You can reach them at 800-366-4204.

Rebecca

We had a leak in out kitchen and need to take up affected boards. We have to remove boards that was our starting point. Once we get to affected area and replace boards, will we be able to go 'backwards' with the tongue and groove?

Bob

I have about 6 places where the two end pieces meet together and in the corner they are sticking up a little bit enough to catch a sock or dust pad. I'm worried about it catching and breaking the corner off. What can I do to fix this problem ? Thank you !
Bob

This post may help with gaps: http://blog.lumberliquidators.com/lumber-liquidators/2013/06/flooring-gaps-.html

If you need further assistance, please contact our Tech & Install team at 800-366-4204. Thanks for writing in.

I have several gaps on the floors upstairs an a couple downstairs what can be done? I live in Las Vegas

Hi Ginny, thanks for writing in. I'm sorry you're having a problem with your floor. Moisture issues aren't necessarily related to something like mopping. Many of the issues we see are related to problems with the subfloor, an improper moisture barrier, HVAC problems, moisture underneath the floor boards, etc. You may find the PDF "Moisture reduction strategy" useful (although it is meant for pre-installation) which can be found by searching Flooring 101: http://www.lumberliquidators.com/ll/flooring/Flooring101?WT.ad=GLOBAL_FOOTER_Flooring101

Is the issue concentrated in one spot? All over? You may want to try a moisture test of your own (info also in Flooring 101) to see if you can identify where the moisture problem is. I hope this helps! - LL

Hi Mark, how large are the gaps? Typically gaps that are 2-1/4" wide or smaller are considered "normal" and will close up when the season changes. During dry, heating seasons boards will shrink, and in non-heating seasons they should expand again closing up the gaps.

For info on how to determine if a gap is considered "normal" and for tips on repairs, head to the Flooring 101 section on our website and search the PDF "Gaps, Moisture & Squeaks". I hope this helps!

Flooring 101: http://www.lumberliquidators.com/ll/flooring/Flooring101?WT.ad=GLOBAL_FOOTER_Flooring101

Ginny

We had laminate flooring installed a little over a year ago in Oceanside, ca. Several of the pieces ar starting to lift, appearing to be a moisture issue, we have never wet mopped the floor. The job was done through Lowes, they sent out an inspector that reported it was a moisture issue caused by us, how can that be when we have NEVER wet mopped the floor. Lowes no longer uses the company tht installed it, but supposedly a moisture test was done and it was installed correctly.
Is there anything else we can do at this point ??

Mark Nucker

I'm fairly sure I know what the answer will be, but I thought I'd ask. We have gapping in our floor about 5 or 6 boards out from the wall. Your section on gapping does not address how to repair this. I'm assuming that I'll have to take the molding off the wall, remove the boards until I get to the gap and then reseat each board. My only problem is that the room involved is over 25' long and the gap is approximately 8' long in the center of the run. The boards appear to be about 8" wide. Both ends are tight. The house came with this floor so I don't know how it was installed originally.

Hi Eddie, I'm sorry to hear that. Please contact our Customer Care team at 800-366-4204 and a representative may be able to help you. Thanks! - LL

EDDIE

MY CAT HAS BEEN SICK ON MY LAMINATE FLOOR ON WIPING UP IHE ITS CONTENTS I NOW FIND SOME OF THE FLOORING HAS LOST PART OF THE VARNISH PROTECTION LEAVING A FOOTPRINT TYPE IMAGE WHAT CANIDO TO ADRESS THIS CONDITION
FUSTRATED ED

Hi Adrienne, thanks for writing in. For detailed assistance please contact our Tech & Install team at 800-366-4204.

Adrienne

Hi, we recently installed a water line to our fridge and there was a leak we did not know about till we saw the laminate flooring warping. It has only been one day since install so it's very fresh. We have a fan on it and a dehumidifier running as well. Any other possible things we can do to help it fall back down to normal?
Thanks!

Hi Bruce, it could be a temperature/humidity change in your home. For a detailed response, please contact our Tech & Install team at 800-366-4204. Thanks for your inquiry! - LL

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