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January 02, 2013

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I saw your post on Houzz as well, and responded there. In case you see this first, please send us your order number so we can look into it. In the meantime here is some information about gaps, which can come and go with weather changes:

http://blog.lumberliquidators.com/lumber-liquidators/2013/06/flooring-gaps-.html

Please send your info as soon as possible so we can assist you. - Lumber Liquidators

We installed 720 sf of the Morning Star Click bamboo flooring sold by Lumber Liquidators in June of 2013. The material finish scratches easy, however, the scratches are the least of our problems. The cupping started with the shorter pieces in the hallways. By December 2013, the entire installation was cupping and gaps appeared in random areas. When LLI was contacted about the defects, we were informed that the condition was not covered under their warranty.
In reading the various reviews on independent sites for this product, it seems that there is a chronic problem with scratching, cupping and separations. Lumber Liquidators will use any excuse to avoid any liability for providing their customers with a very poor product.
Our first mistake in selecting our new floor was believing that the reviews on the LLI site were unbiased reviews. The product reviews on the LLI website are "selected" reviews. Gee....I wonder who selects them. Our second mistake was actually purchasing this product.
We will have to replace our six month old floor and it sure as heck will not be with a product supplied by Lumber Liquidators.
We learned a $5,000.00 lesson the hard way… don’t make the same mistake.
The LLI warranty should be condensed to read: “Warranty is void if material is removed from factory packaging”.
STAY AWAY FROM LUMBER LIQUIDATORS!!!!!!!!!!

Planning Boards

Very nice article on bamboo style flooring really was worth reading got to know many things, keep posting would love to be updated through your posts..

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